A Conspiracy to Change Society
By Çağatay Eren
Prelude
In the previous post, we talked about the mindset that goes into creating not only a monetary unicorn, but a socio-historical behemoth – a company that has the power to change how we live.
In this meditation, we will follow the idea of startups as techno-capital engines for social-change, and take a closer look at how they achieve this status.
Conspiracy against the outsiders
Definite thinking vs indefinite thinking
The future can be brought into today in a definite shape. It can be made to conform to our designs. 19th century building projects, such as great dams, undersea tunnel projects, or in the 20th century, the US intercontinental highway system were built according to this mental attitude.
Nowadays not much people believe they can affect the incoming future. Perhaps that's why the finance sector has grown to its size in the US: money is the ultimate optionality in the face of a (believed to be) indefinite and untameable future.
This indefinite understanding of the future has also affected how we think about new businesses today. We praise leanness, and pivoting to new product designs in startups – in fact, this "pivoting" (aka, changing your mind about "the secret" that your company has set out to exploit), has become something celebrated in startup centres in the Universities. "We decided to pivot our product design to satisfy this other need that we now become aware of, in the course of our work." For the sake of "pivoting" many new startups do not flesh out their products, nor markets, and leave them to be "decided later as we go along".
This is wasteful. Instead, your company should be right about its "secret" from the outset, and pivot as little as possible. Being right about its secret insight, the startup should plan to bring the material results of that insight into present by building its production and distribution capabilities, and offering its customers the product that comes from the future.
Secrets that make the conspiracy
A "secret", in our context, is a piece of understanding about the world. This understanding has to be more or less accurate, and has to point to a kernel of truth about the current (and near future) state of the technique and of human society. Here are some of the possible secrets that today's successful companies may have made use of, back in their early days:
- The bulk of human knowledge will be on the internet, therefore, whichever company gives people a product to search the world wide web, will be immensely successful (Google, 1998).
- Money is essentially a way for the people that make up a society to communicate with each other about the production and consumption of commodities. Since money is communication, and internet is communications en masse, it is only inevitable that monetary networks (payments and banking) will move to the internet (Confinity and X.com, before merging to form Paypal, in 1998).
- People are vain and desire superficial social connections (Facebook, in 2004).
- White-collared office jockeys even more so! (LinkedIn, 2003)
- Internet allows us to fulfill any consumer product order faster than everbody else. It also allows us to do this practically without having to have any closed hours on our shop. Facing with this consumers will eventually move their shopping to our online platform (Amazon, 1994).
- State of the art improvements in electric motor, batteries, and computerized power electronics are ready give the electric car a winning edge over the gas-guzzling automobiles. Given a sexy design, people are more than ready to embrace this green, alternative mobility (Tesla Motors, 2003).
Each of these secrets, perhaps, was shared by other entrepreneurs as well. Perhaps, some sizeable portion of the society were able to see "where the things were going" – it was in the air. Whatever the case, you had to have your nose in the wind.
You will build your startup on top such a secret, a conspiracy to change the world, by bringing a definite view of the future into the present. So, where do you find these secrets? There are two sources:
- secrets about nature
- secrets about people
These two categories of secrets sit in-between the known and the unknowable (ie, the mystery). Secrets are the sources of great companies. Uber, Airbnb, Facebook, LinkedIn understood the secrets about people and addressed their unaddressed needs.
To find secrets about nature, you study science. To find secrets about people, you start asking questions about their taboos. What notions are commonly accepted without deliberation? Here's an example "secret" that not much people knows about or considers:
Competition and capitalism are the opposites.
Once you become aware of this secret, you can start building a company with this secret understanding about the nature of competition vs capitalism, and aim for escaping the competition. Depending on the accuracy of your insight into the secrets about people, you can move yourself to the correct path (ie, the path of building a vertically innovating tech startup that will be the last mover in its niche market and generate monopoly profits in the future).
Once you find such secrets, you tell these secrets only to the minimum amount of peoplpe who needs to know about them. These small number of people that you share this common secret with, are your co-founders. The secret is the insight about reality that allows you to build a unique product around.
This is all there is to it: a great company is a conspiracy to change the world, and your co-conspirators are people who share the common secret which allows you to change the world.
A company of co-conspirators
Being a sole founder limits your ability to move from zero to one. Your abilities, resources and time are limited. It is much better to pool in these resources with 3-4 other co-founders and work towards a common goal.
At the same time, a startup has to have a right start. A startup that's plagued with interpersonal problems among its co-founders from the very beginning is very difficult to fix.
Therefore, you and your co-founders must get along. You guys should be on the same page about your understanding of the business you are starting. Moreover, you should understand why each one of you wants to start this particular business (and put in 100-hour work weeks for years). And this understanding has to be shared among the co-founders.
With this in mind, picking a co-founder at your local University's startup event is simply insane, only comparable to marrying someone you met 5 minutes ago. "Hey you too code Python? Let's start a startup." How commonplace is such way of finding a "co-founder"? Unfortunately, too much. And such startups do not get anywhere.
Founders should share a prehistory before they start a company together—otherwise they’re just rolling dice.
In order to properly motivate the founders, in early stage startups they shouldn't get high yearly salaries. In practical terms, this number shouldn't exceed 150k USD. Anymore than that, the founders will start politicking about keeping their high salaries, rather than focusing completely on fixing the business operation problems, or developing a disruptive product. Instead, giving the founders equity on company motivates them properly and aligns the founders' monetary incentives with the company's future success.
When it comes to the employees, no startup can get on its feet with part time employees. All the employees has to be committed full time to the business. Furthermore, the colleagues should share the same office space, with no remote workers, day in and day out. All of these are essential for instilling a sense of common, shared struggle among the founders and employees.
Do not focus on benefits and paycheck. If all it takes an employee to leave your company to join another one is a snack bar by the water cooler, then let him go. Same for the salaries. Instead of these, the employee should be motivated by the mission statement of the company and developing products that make the mission a success.
Delayed Gratification
Old economy biz vs new economy biz
Startups are different than existing businesses, because the existing businesses are evaluated by the cash flows they generate for themselves today, while for startups, they are evaluated for their ability of generating cash flows in the future.
Old economy businesses, like The New York Times company of 2013, or other newspapers, nightclubs, restaurants, etc., generate revenues today. They are, in a sense, already reached their peak potential in brand recognition, market positioning, and the products they offer to their customers. Their peak profitability is in today and now, and they are pretty much open to disruption and competition from the new entrants, and thus open to losing their profits.
With tech startups, the curve is inverted: most of them will generate big revenues not today, but in the future (given that they become successful monopolies). Therefore, their valuation has to take into account this possible view of the future.
This is also why Twitter was valued 10x more than the New York Times Company, back in 2013. The investors expected Twitter to be able to generate monopoly profits in 10 years, while the newspapers' monopoly days was over.
Since most tech companies' monopoly profits will come in the next 10-15 years, the most important question to ask is: "Is this startup going to be around in 10 to 15 years?"
The road to becoming a monopoly
Most new tech companies focus on the growth and earnings in the short term. They become obsessed with short-term cash flow metrics and game their operations for maximizing these metrics.
Instead of maximizing for these wrong metrics, the startup should focus on becoming monopoly in its target market (which has a narrowly defined scope in the founding days, yet growing its scope as the it matures). In order to do that, it should carry the characteristics of monopolies in other markets that came before:
1. Proprietary tech
Proprietary tech is a new and improved way of doing things. This can be a product that allows the novel human behavior to take place (shopping on the net, socializing on the net, finding knowledge on the net), or a product that improves at least 10x over the existing way of doing things (10x cheaper and smaller electronic chips). There is a difference between the quality and the quantity of things, but after some level of quantity, one may start observing changes in quality, as well.
So, to recap, you can either:
- invent a new tech and keep it secret (Google)
- improve the speed, efficiency and cost of an existing tech 10x (Amazon)
- improve the visual and UX feel of a product (Apple and iPad)
A proprietary tech is something that makes your company hard to be copied (ex: google and its search algo, back in the day). You can build a moat around your technology in the form of trade secrets and patents, and protect your market turf from the simple copy-cats. This is the case with inventing new tech.
Of course inventing new things is more difficult than improving on the existing things. In that case, your startup can also decide to focus on making its products at least 10x better in important metrics than its incumbents. Example: Amazon's offering 10x more books than brick 'n mortar bookstores. Again, at some point a big advantage in quantity can turn into an advantage in quality.
2. Network effects
This is the property of a product and/or service to become more useful with more people using it. However, the pitfall here is the startup execs becoming greedy and trying to bite more than they can chew by wanting to target "anyone and everyone". Such ambitions are unrealistic at an early stage, and shows a lack of strategy for breaking into the market. If your product needs every one and every computer to be on it in order to start being useful (Xanadu vs world wide web), you are doing it wrong.
A new startup's initial network effect of its product should be aimed at a small niche market. Facebook, by targeting the Harvard students first, did this right. Google, by targeting the early webpage eacosystem of the web, did this right; and it grew as the web itself grew. Google didn't start flat out by cataloguing any and all the knowledge of humanity, but started with only those portions of the human knowledge that was on the web.
3. Economies of scale
Another good indicator of a monopoly business is that it gets bigger by little to no cost. A gym, for example, doesn't conform to this requirement, because, a gym, given its size and the trainers it employs, can only serve at most a limit number of customers. In order to grow that customer size beyond this limit, the owner has to hire more trainers, open another branch in the city center, etc. etc. Even then, the gym owner's gains would be marginal, as the cost of a new place and salaries of the new employees would eat up his earnings from this new branch.
A software product, in contrast, is able to reach a theoretically limitless number of customers, without having to scale the employees at the same time, because the marginal cost of copying a software product is zero.
4. Branding
This is the most elusive one. Because contrary to the others, there is no easy way to measure this. The branding is important, and the company should own a distinct brand of itself. As an example, Apple is one of the most distinguished companies that gets this point right.
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If your company and your product carry these characteristics, then you should be aiming at creating a company that successfully generates monopoly profits 10 years in the future. These 4 points are good indicators that you might have struck gold and then the job is to actually realize the product with a long lasting company. Such a company will effectively dominate its market for the next decade and will become the "last mover" to its market.
Conclusion
A company is a bland cash flow machine that drip-feeds you some of its "flow" so that you make a living. A tech startup is a social, economic, and historical force that you unleash upon the earth. Recognizing the latter one as more worthy for your finite existence to pursue, you instantly find yourself in a conspiracy against the status quo. In this scheme, your co-founders become your co-consPIRATE-ors, and your neo-tech product become your molotov coctail.
However, not all tech startups are of this character. To make your startup of this character, you need to: aim for being accurate in your assessment of your "secret", becoming a monopoly in your niche, and growing your niche for the next 10 years. As your product's and service's usage grows, you will eventually be changing the human behavior, and along with it, the social and historical "facts on the ground", much more faster and pronounced than any military-political events of history. This is the real power of a tech startup, but only if you can wield it.
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